CRM Executive

Any Graduate

1+ years

Female

Key Responsibility

Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information.
Meet the partners and maintain good relationships.

Ability to learn about products and services and describe/explain them to prospects
Proven experience as telesales representative or other sales/customer service role
Proven track record of successfully meeting sales quota preferably over the phone
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Outstanding negotiation skills with the ability to resolve issues and address complaints.
Excellent communication and interpersonal skills.
Cool-tempered and able to handle rejection.